TRUST CENTER

Built for the events you can't get wrong.

Everything procurement, security, and legal teams need to evaluate Fotowall in one place. Documents below are kept current; if you need something not listed, email trust@fotowall.io.

Last reviewed:

Security

Defense-in-depth on a hardened Google Cloud foundation. TLS in transit, KMS-managed at rest, App Check on public writes, audit logging on admin actions.

  • TLS 1.2+; HSTS enforced.
  • AES-256 at rest via Google Cloud KMS.
  • Firebase App Check + reCAPTCHA Enterprise on public-facing writes.
  • SSO and MFA required for production access.
  • Rolling 35-day encrypted backups.

Privacy

GDPR, UK GDPR, and U.S. state privacy compliance built in. Consent Mode v2 analytics, default-denied; self-service DSAR; configurable retention.

  • Privacy Policy describes data, legal bases, retention.
  • Public photo-removal request flow for guests.
  • Per-event hard-delete and full account export tooling.
  • Sub-processor list with 30-day change notification.

Compliance

Standard SaaS DPA available on request, signed for Enterprise. SCCs incorporated for EEA/UK transfers. SOC 2 Type II audit planned.

  • DPA with full Annexes (Module 2 + Module 3 SCCs).
  • UK IDTA incorporated for UK transfers.
  • CCPA / CPRA "Service Provider" terms.
  • SOC 2 Type II — audit window opens Q4 2026 (planned).
  • Annual third-party penetration test — first scheduled Q3 2026.

Accessibility

WCAG 2.1 AA target, externally audited annually. Public statement with known limitations and remediation timelines.

  • WCAG 2.1 AA conformance target.
  • Automated axe-core scans in CI.
  • Quarterly NVDA + VoiceOver manual review.
  • VPAT 2.5 / ACR available on request.

Reliability

Uptime targets, on-call coverage during contracted event windows, post-incident transparency.

  • 99.9% monthly uptime target (excluding scheduled maintenance).
  • Status page (planned): status.fotowall.io.
  • 24/7 on-call during contracted Premier / Agency event windows.
  • Public post-incident reviews for SEV-1 events.

Procurement evidence pack

For RFPs and vendor reviews we can supply the following under NDA, typically within 2 business days:

  • Signed mutual NDA (or sign yours).
  • Completed SIG Lite security questionnaire.
  • Counter-signed DPA based on your legal entity details.
  • Annual penetration test summary (once first audit completes — Q3 2026 target).
  • SOC 2 Type II report (planned — audit window Q4 2026).
  • Architecture overview and data-flow diagram.
  • Business continuity and disaster recovery summary.
  • Insurance certificate (general liability, cyber, E&O).
  • VPAT 2.5 / ACR (accessibility).

Request access: trust@fotowall.io

Responsible disclosure

Security researchers — thank you. Report suspected vulnerabilities to security@fotowall.io. We commit to acknowledge within 2 business days, respond substantively within 10 business days, and not pursue legal action against good-faith research that respects user privacy, avoids service disruption, and gives us a reasonable window to remediate before disclosure.

Talk to us

For procurement, security review, or custom legal terms (MSAs, BAAs once HIPAA support lands), our team is one email away.