How can we help?
Search the Knowledge Base, or browse by topic. We answer fastest in the first hour of an event — and we read every "wasn’t helpful" click.
Eight topics. Start anywhere.
- 01
Getting started
Create your first event, invite your team, and have a wall on a screen by tonight.
- 02
Wall setup
Templates, presentation modes, 4K projectors, and how to pause without dropping uploads.
- 03
Team & permissions
Roles, invites, per-event access, and the audit log every event lead asks for.
- 04
Guest experience
The upload flow, moderation queue, custom fields, and the screen guests actually see.
- 05
Branding & white-label
Event name, accent color, sponsor logos, and removing Fotowall attribution on Pro.
- 06
Billing & plans
Plan comparison, how to upgrade, what happens to your data after you cancel.
- 07
Troubleshooting
When guests can’t upload, the wall freezes on the venue TV, or the QR won’t scan.
- 08
API & integrations
For dev teams: read-only API, webhooks, and the integrations on our roadmap.
Read this week.
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Create your first event in 5 minutes
A walkthrough of the new-event flow: pick a template, set your event name and date, generate guest QR codes, and have a live wall ready to display before your coffee gets cold.
Getting started -
How guests upload photos to your photo wall
What guests see when they scan the QR code, the upload flow from their side, and what to do if your event audience is uneven on tech-comfort — from grandparents to teenagers.
Guest experience -
Roles and permissions explained (Admin, Moderator, Viewer)
What each role can do, what each role can't do, and how to choose the right role for the planner, the venue lead, the DJ, the photographer, and the sponsor watching from the back of the room.
Team & permissions -
Guests can't upload photos — fix it now
The five most common reasons a guest's upload fails and how to fix each one in under 60 seconds: cellular signal, photo size, browser quirks, hitting the upload limit, and the rare server-side issue.
Troubleshooting -
Choose the right presentation mode (mosaic, slideshow, ambient, magazine)
Each mode is built for a different room, audience, and pace. This is a practical guide to which one to use for weddings, galas, corporate events, and conferences — with the gotchas that come with each.
Wall setup
Can’t find what you need?
We answer support email within one business day, and within the hour once your event is live. Tell us the event date and what’s blocking you.