Troubleshooting

The five most common reasons a guest's upload fails and how to fix each one in under 60 seconds: cellular signal, photo size, browser quirks, hitting the upload limit, and the rare server-side issue.

When the wall has frozen on a stale image and new approved photos aren't appearing, walk this checklist: connection, browser tab, full-screen state, and the rare real-time-sync issue.

When guests can't scan the QR code, it's one of five issues: contrast, size, lighting, paper finish, or a phone too old to recognize QR codes natively. Diagnose and fix each in under a minute.

How to reset your password, what happens when you're locked out after too many attempts, and how to recover access when you've lost access to your sign-in email address.

If your event was created with the wrong template — Gala selected instead of Wedding, for example — here's how to switch without disrupting uploads already in progress.

When the venue screen freezes, goes black, or shows an error mid-event, here's the 60-second recovery protocol — and the device-level configuration that prevents this from happening in the first place.